FAQ

Q - Why do I need to sign a contract?
A – We ask that all clients of Hudson Valley Remodelers sign contracts in order to protect the interests of all involved parties.

Q - Do you require a deposit? If so, how much do I need to put down?
A - Yes, we require 5% down upon signing contract. We then divide payments into a schedule based on the construction with payments due upon the completion of each phase of work.

Q - How long does an average kitchen remodel take?
A - Approximately 6 weeks from demo to completion.

Q – How long does an average bath remodel take?
A - A bath remodel takes approximately 3 weeks from demo to completion.

Q – How long does a typical addition take to complete?
A - An addition takes approximately 2-4 months depending on the size of the job.

Q – When will work on my job start?
A – Hudson Valley Remodelers will not start any job until all materials have been ordered and delivered.

Q - Do I need a Building Permit?
A - Building Permit requirements depend on the type of job & the municipality. We assist in obtaining permits when required. 

Q - Will I have to get my own electrician or plumber?
A – No, our plumbers & electricians work for Hudson Valley Remodelers. 

Q - Are you insured?
A – Yes, in order to protect our clients, we carry both Liability & Workers Compensation insurance.

Q - Will your crew clean up after the job is completed?
A - Our crew is trained to cover up & protect your personal items. Upon job completion the work area will be cleaned 100%. 

Q - What if I have a problem after the job is completed?
A – To ensure complete customer satisfaction, we offer a “1 and 1" Tune Up Program. One Month after a job is completed we visit your home & check that everything pertaining to the original job is in 100% working order. We repeat this on the One Year anniversary. However, should you have a problem, call our office to set in motion a warranty visit.

Q - Do you offer a warranty on your work?
A - Yes, for 1 year. 

Q - Are your workers full time employees?
A - Yes our office staff & our field personnel are all full time workers.

Q - Do you use sub contractors?
A - Yes for specific jobs such as excavating. 

Q - Who will be on the job?
A - Most jobs consist of a lead Carpenter and a helper on a day to day basis.  The larger the job the more people present. During different phases of the job, different types of trade people will be onsite.

Q – If I have questions, who is my contact person?
A - Debbie DiMase takes care of Customer Service. You will also have the cell phone number of Matt Van Hage our Production Manager.

Q – If I choose to install a granite countertop for my kitchen or bathroom remodel, do I have the ability to choose my own slab?
A - Yes. We encourage all our clients installing granite countertops to go to the quarry and select the slab from which their countertop will be cut. 

Q – How do I care for my granite countertop?
A – Routine care for your granite countertop has become relatively easy. Hot water and a sponge is all you need to keep your granite counter tops clean and tidy throughout the day. At the end of the day, wipe the most heavily used areas with a good stone cleaner to clean, disinfect and protect!

Q – Do I need to do anything to maintain my granite countertop?
A – Put a few drops of water on the surface of your countertop and see if they bead up. If not, you can buy a sealant from any hardware store. To apply you simply spray on, let it haze up and then wipe with a clean cloth.

Q – How often should I care for my granite countertop?
A – You should apply a spray on sealer every 6 months to 1 year (depending upon usage) to keep your granite countertop in great shape.

Q – Can I really save money in the long run by replacing my windows and doors?
A – Replacing your older windows and doors with Energy Star windows and doors can save up to 30% of energy usage. That translates to a savings of up to $500 on your annual energy costs.